SOMEWHR — PRIVACY POLICY

1. Introduction

This Privacy Policy explains how ARKANNOVA LLP (“Somewhr”) collects, uses, stores, processes, and protects your information when you use:

• Our mobile applications
• Our website
• Our booking and wellness discovery platform
• Our partner onboarding services
• Any feature, service, activity, or content offered by Somewhr

By downloading, accessing, or using the platform, you consent to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform.

2. Information We Collect

We collect data necessary to operate our platform securely and efficiently.

A. Personal Information (Users)

When you create an account or use the app, we collect:

• Full name
• Email address
• Mobile number
• Date of birth or age range
• Gender (optional)
• Profile photo (optional)
• Emergency contact (if added)

This helps in verification, identification, and providing personalised experiences.

B. Location Information

Collected only with your permission:

• Approximate location (city/area)
• Precise GPS location for discovering nearby studios, trainers, or events

You may disable location access anytime via device settings.

C. Partner / Studio / Freelancer Information

If you register as a partner (studio, trainer, freelancer, business):

• Studio/business name
• Contact name & details
• Business address / service area
• GST number, certifications, licences (if provided)
• Studio images, videos, promotional assets
• Service categories & pricing
• Schedule, class slots & availability
• Staff/trainer information
• Bank account details for payouts (via payment partner)

D. Automatically Collected Information

When you use the platform, we collect:

• Device model, OS version
• IP address
• Browser type (for website)
• App version & device identifiers
• App usage statistics & clickstream data
• Crash logs & diagnostic data
• Cookies, pixels, and tracker data (website only)
• Session duration, frequency, features used

This allows us to improve performance and security.

E. Payment & Transaction Data

Payments are processed securely via Razorpay or approved partners. Information collected includes:

• Transaction amount
• Transaction ID & timestamps
• Payment method (UPI, card, wallet, net banking)
• Tokenised card details (if you save method)
• Billing information
• Refund details (if applicable)

We do NOT store: full card numbers, CVV, UPI PIN, or other sensitive payment data.

F. User-Generated Content

We may collect:

• Reviews, ratings, feedback
• Comments or service preferences
• Uploaded documents/photos (if needed for identity or partner verification)

G. Data Submitted During Events / Promotions

When you participate in events, wellness festivals, campaigns, or giveaways:

• Preferences
• Attendance details
• Survey responses
• Contest entries

3. How We Use Your Information

We use your data to:

4. Legal Basis for Processing (DPDP Compliant)

We process your data based on:

• Consent
• Performance of contract
• Legitimate business interest
• Compliance with applicable laws
• Safety and fraud prevention

5. Sharing of Information

We do not sell your personal data.

We only share information with:

We ensure these partners follow strict data protection standards.

6. Data Storage, Retention & Deletion

7. Cookies & Website Tracking

We use cookies for:

• Login support
• Analytics
• User preferences
• Performance improvement

You may disable cookies via browser settings, but some functionalities may be affected.

8. Security Measures

We use industry-standard security, including:

• SSL/TLS encryption
• Encrypted databases
• Firewall protection
• Secure API architecture
• Strict internal access control
• Regular penetration testing
• Multi-step authentication for partners
• DDOS and bot protection

Despite strong measures, no system is 100% secure. You agree to use the platform responsibly.

9. Children’s Privacy

• Users under 18 must use the platform under parental or guardian supervision.
• We do not knowingly collect personal data of minors without valid consent.

10. Communication & Notifications

We may send:

Users may disable optional promotional messages anytime.

11. Your Rights (DPDP Act 2023)

You may exercise the following rights:

• Access your data
• Correct inaccurate information
• Delete your account
• Withdraw consent
• Data portability (download your data)
• Request details about processing
• Nominate a person for data rights (as permitted by law)

We respond within 15 working days.

12. Data Transfer Outside India

Some service providers (e.g., cloud hosting, analytics) may store data outside India. All such transfers comply with applicable Indian data protection regulations and contractual safeguards.

13. Third-Party Services & Links

The platform may display links or integrations to third-party websites or services. We are not responsible for their privacy practices, content, or data collection. Users should review their policies independently.

14. Behaviour Monitoring & Fraud Prevention

To maintain platform integrity, we may monitor:

• Suspicious booking patterns
• Fraudulent payments
• Repeated cancellations
• Abusive behaviour
• Account misuse

Automated tools and manual reviews may be used.

15. Changes to this Privacy Policy

We may modify this Privacy Policy due to legal changes, new features, business expansions, or updated security practices. Continued use of the platform after updates constitutes acceptance.

16. Contact & Grievance Redressal

In compliance with DPDP Act 2023, IT Act 2000, and IT Rules:

17. Consent

By using the Somewhr platform, you acknowledge that you have read and understood this Privacy Policy, consent to the data practices described, and agree to be bound by this policy.