SOMEWHR — CANCELLATION & REFUND POLICY

1. General Rules

• All bookings made through Somewhr are confirmed only after successful payment.
• Cancellation and refund eligibility depends on the type of class or service, the Partner (studio/trainer) policy, and the time remaining before session start.
• Some bookings may be non-refundable as per Partner rules.
• Somewhr is a curated wellness marketplace; fulfilment is provided by third-party studios, trainers, and event partners.
• User refund eligibility primarily depends on the Partner’s own cancellation policy, which is shown before booking.

2. Cancellation by Users (Classes & Sessions)

3. Non-Refundable Classes

• If a class is marked “Non-Refundable” at the time of booking:
• No cancellation
• No refund

This is clearly displayed before payment.

4. Cancellations by Partner (Studio/Trainer/Freelancer)

• A Partner may cancel a session due to instructor unavailability, facility/operational issues, emergencies or safety risks, or unforeseen circumstances.
• If a Partner cancels a session: user receives a full refund. Refunds for Partner-initiated cancellations are processed automatically.

5. Partner Cancellation Rules (Partner App Policy)

• A Partner cannot cancel a confirmed user booking once the class has started.
• Partners may delete (cancel) a class, but only with a valid reason and strictly within Somewhr’s permitted cancellation window.
• If there are zero bookings for a class, the Partner may cancel the class:
  • If the cancellation occurs before the 24-hour window, a 100% automatic refund will be processed for all booked users.
  • If the cancellation is made after the 24-hour window, the Partner must contact the Somewhr admin team for approval, user support, and the creation of any compensatory coupons.
• If a Partner cancels a class after the permitted window or does so improperly:
  • The Partner will bear the full cost of refunds or compensations to users.
  • Any processing or platform fees may be deducted from the Partner’s settlement cycle.
• A toggle option will be provided to allow the Partner to stop accepting new bookings at any time, regardless of class capacity.
• Any coupon created by Somewhr for affected users will be visible in the User App and applicable on any eligible class, subject to admin panel conditions.
• Repeated last-minute cancellations may result in reduced visibility on the platform, temporary suspension, or permanent delisting.
• Partners must maintain updated schedules and honour all confirmed bookings.

6. No-Show Policy (User)

If a user does not attend a confirmed booking: marked as No-Show, no refund.

7. Discovery Pass (₹799) – Cancellation & Refund

The Discovery Pass is a discounted trial product. Therefore:

• Non-refundable once purchased
• Unused sessions cannot be carried forward
• Expires 10 days from purchase date

8. Refund Processing Timeline

If a user is eligible for a refund, it will be processed to the original method of payment.

• UPI: 2–5 business days
• Credit/Debit Cards: 5–7 business days
• Net Banking: 3–5 business days

Processing timelines depend on payment providers and banks.

9. Service Quality Concerns

If a session could not be completed due to studio closure, instructor absence, safety or hygiene issues, or incorrect listing information:

• The user must contact Somewhr within 12 hours of the scheduled session.
• After internal review, Somewhr may decide on one of the following: replacement session or full refund.
• All resolutions are subject to verification.

10. Exceptions (Non-Refundable Situations)

Refunds will not be issued for:

• Incorrect bookings by the user
• Change of mind or change of plans
• Travel delays, traffic, or personal issues
• Dissatisfaction with class content or intensity
• Flash sale or discounted bookings
• No-shows
• Late cancellations

11. Misuse or Fraud

Somewhr may deny refunds or suspend accounts in cases involving:

• Multiple late cancellations
• False complaints
• Chargeback abuse
• Misrepresentation of attendance
• Attempting to circumvent Partner rules

Legal or statutory action may be taken when required.

12. Amendments to Policy

• This policy may be updated when laws or guidelines change.
• The platform introduces new features.
• Partners onboard new service categories.

Continued use of the platform indicates acceptance of the updated terms.

13. Contact & Support

For all cancellation and refund queries:

Email: somewhr1@gmail.com

Response Time: Up to 15 working days